This Privacy Policy outlines how WELLNESSOFFICIAL PRIVATE LIMITED
("The Top Knot," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a booking at www.thetopknot.in (the "Site") or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to users of our Services, including customers, website visitors, and other individuals whose information we collect
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational adjustments. Updates will be posted on the Site with a revised "Last updated" date. Any changes will be effective upon posting, and we encourage you to review this page regularly for the latest information on our privacy practices.
How We Collect and Use Your Personal Information
To deliver our Services, we collect and have collected personal information about you over the past 12 months from various sources. The information we gather and use may vary based on your interactions with us.
In addition to the specific uses mentioned below, we may use your personal information to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and Services. "Personal information" refers to details that identify, describe, or are linked to you. Below are the categories and types of personal information we collect.
Information You Provide Directly
This includes the information you provide through our Services, such as:
Contact Information : Name, address, phone number, email. Booking Information: Name, appointment details, service preferences, phone number, and email address. Account Information: Username, password, security questions. Customer Support Information: Information shared in communications with us, for example, when sending a message via the Services. Some features of our Services may require you to provide personal information. You may choose not to provide this information, but doing so may prevent you from using certain features.
Information We Collect Through Cookies
We automatically collect certain data about your interactions with the Services ("Usage Data") via cookies, pixels, and similar technologies ("Cookies"). Usage Data may include your device type, browser details, IP address, network connection, and interaction with our Site.
Information Obtained from Third Parties
Service Providers: Companies that support our Site and Services. Payment Processors: Companies that process your payment information to fulfill your booking and provide the services you have requested. We treat any information obtained from third parties in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their practices.
How We Use Your Personal Information
Providing Services: We use your personal information to manage and fulfill your bookings, process payments, and maintain your account. We also use this information to send notifications about your appointments and any updates related to your services. Marketing and Advertising: Your personal information may be used for marketing purposes, such as sending promotional communications or showing you tailored advertisements.
Security and Fraud Prevention: We use personal information to detect, investigate, or prevent any fraudulent, illegal, or malicious activities.
Communication: We use your personal information to provide customer support and improve our services.
Cookies
We use Cookies to improve the functionality of our Site and Services, including to remember your preferences and track user interactions for analytics purposes. You can control how Cookies are used by adjusting your browser settings, but please note that blocking Cookies may affect the functionality of our Services.
Security and Retention of Your Information
We take the security of your personal information seriously, though no system is entirely secure. We retain your information for as long as needed to provide our Services or comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, or request the portability of your personal information. You may also withdraw consent or restrict the processing of your data in certain cases.
Complaints
If you have any concerns regarding how we handle your data, please contact us at the details provided below. You may also file a complaint with your local data protection authority.
International Users
Please note that your personal information may be transferred outside your country of residence. We use recognized transfer mechanisms to protect your data during such transfers.
Contact Information
If you have any questions regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at:
THE TOP KNOT LUCKNOW 1/58, Vijay Khand, Opp. Lohia Gate No. 2, Gomti Nagar, Lucknow, 226010 Phone: +91 93691 03330, +91 522 4026655
